FAQ

Questions, answered.

And if it isn't here, call (202) 555-0147 — answered 24/7.

Are your cleaners background-checked?
Yes. Every pro passes a background check before their first clean, and every arrival is GPS-verified.
What if I'm not happy with the clean?
Tell us within 48 hours and we re-clean free. That's the 200% guarantee.
Do I need to be home?
Nope. Most clients aren't. Leave entry instructions at booking; we lock up behind us.
Do I provide supplies?
No. Our pros bring everything, including the vacuum.
How does pricing work?
You see your locked price before booking. Card on file, charged after the clean. No hidden fees.
What's your cancellation policy?
Free cancellation/rescheduling up to 48 hours before. Inside 48h, a $49 fee applies (your cleaner reserved the slot).
Do you clean with pets in the home?
Absolutely. Tell us at booking so we bring the pet-hair detail kit.
Are you insured?
Yes — bonded and insured, $1M/$2M general liability.
Can I get the same cleaner each time?
Yes — request your favorite in your confirmation email and we'll prioritize them.
How do I pay?
Card on file at booking, auto-charged when the clean completes. Simple.

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